PART 1: TERMS OF SERVICE

By visiting, browsing, or purchasing anything from DukaBuy, you engage in our “Service” and agree to be bound by all our terms and conditions. Please note, this is just a short summary of all the terms you agree to be bound to, To read the full version of DukaBuy terms of service click HERE.

ORDER PLACEMENT

For an order to be processed it must successfully be placed on DukaBuy App or dukabuy.com website. You are advised to place an order by yourself, for you must agree to terms of service of your own free will. Once an order is placed, under no circumstance it can be withdrawn.

PROCESSING TIME

All orders will start processing within 24 hours after order placement. Due to the nature of the shipping system and shipping companies we use, it is hard to state the exact time for delivery, hence the range of 9 to 14 days. In very rare cases, shipments may be delayed by a few days (after the normal approximated 14 days). Please allow additional days in transit for delivery.

ADDITIONAL CHARGES AND COSTS

During transactions, you may incur additional charges such as a ‘service or transfer fee’ by your payment service provider. These additional costs, if any, are not part of our prices.

PRODUCTS GRADES

All products sold on DukaBuy are graded according to the standards stated in every product such as GRADE A+ (or A-PLUS), GRADE A (or A PLAIN), and GRADE A- (or A MINUS). Please make sure you’ve understood well the grade of the product you order before completing your order.

WARRANTY POLICY

Based on laws and regulations applicable to the protection of consumer rights and interests in DukaBuy’s policies, we formulate DukaBuy’s product warranty policy, according to which you could replace or repair the products per respective grade warranty coverage. We currently offer only maintenance, repair, and replacement services for the returns. We do not give a full or partial refund.

GENERAL CONDITIONS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

AS STATED EARLIER, THIS IS JUST A SHORT SUMMARY TO GIVE YOU AN IDEA OF OUR TERMS OF SERVICE AND PRIVACY POLICY. FOR THE FULL VERSION PLEASE CLICK HAPA

PART 2: PRIVACY POLICY


INTRODUCTION

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy.

UNDER-AGE PRIVACY

DukaBuy does not sell products for purchase by children. We may sell children’s products for purchase by adults. If you are under 18, you may use DukaBuy Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian. In these situations, children may share and we may collect personal information that requires verifiable parental consent under the Children’s Online Privacy Protection Act (collectively, “Child Personal Information”). Child Personal Information could include, for example, name, birthdate, contact information (including phone numbers and e-mail addresses), voice, photos, videos, location, and certain activity and device information and identifiers (such as cookies, device serial numbers, and IP addresses). Our Privacy Notice describes other information we collect that is not Child Personal Information.

We currently do not display any third-party advertisements on our App.

How Do We Use Child Personal Information?

We use Child Personal Information to provide and improve our products and services, including personalizing offerings and recommendations for children, communicating information, enforcing parental controls, and giving parents visibility into how their children use our products and services. We will not serve interest-based ads to your child when they are using our service.

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

1. PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country.
2. USAGE DATA

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Push notifications
The app can receive notifications and use a unique and anonymous identifier (UID) provided by Apple (APNS) or Google (FCM) to receive the notification.

Permissions
The app can use the CAMERA permission to scan QRCode (no data
sent over the network). The app can use the LOCATION permission to work with the maps.

Others

DukaBuy uses the collected data for various purposes such as:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
3. TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Tanzania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Tanzania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

DukaBuy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

Legal Requirements

DukaBuy may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of DukaBuy.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

GOOGLE ANALYTICS

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.